Delivery & Returns

DELIVERY

Free for all orders over £20
£2.99 for Standard 2-3 day Delivery
£4.50 for Express 24 hour


RETURNS SUMMARY
We always aim to give our customers the perfect service but we all make mistakes sometimes! If there’s been a problem with your order, no matter how small, or you just want to return something, get in touch and we’ll sort it out ASAP

Changed your mind?
All orders can be returned to us within 14 days of purchase if unopened and in original packaging.

If the returned product is not in the condition in which it was posted, then we reserve the right to refuse the return, or to issue a partial refund after assessing the items for damages.

Missing Items
For any orders containing errors / missing items, you must notify us within 3 days of receipt.

Faulty / Damaged Items
Contact us ASAP. Faulty items must be reported within 30 days of receiving your order.

Faulty / damaged items must be returned to us for inspection.

FULL RETURN POLICY
If you no longer want the items you purchased, they can be returned to us within 14 days of purchase. In this instance the returned products should be sealed in their original packaging and unopened.

If you are returning an item over the value of £50, we would recommend that you should consider using a trackable shipping service or purchasing shipping insurance. We cannot provide a guarantee that we will receive your returned item.

If you have missing items in your order, we would highly recommend you to check your order once again and to check all corners of the box and the packaging material used. We have found that 90% of the times the items are found within the box or the packaging.

For any orders containing errors and/or shortages you must notify us within 3 days of receipt.

If you have received items that have been damaged in transit, please contact us as soon as possible and let us know.

We will advise you of the next steps and your goods may be eligible for replacement or refund.

Damaged and faulty items must be returned to us for inspection by our technical team. If the item you returned is not in the condition in which we sent it out, we reserve the right to send the item back to you or provide only a partial refund after assessing the items for damages.

If there is any sign of cosmetic or accidental damage, then we will not accept the return of the item and we will send the item back to you. You are responsible for any damages caused to the items in return transit by inappropriate packaging. We would advise taking photographs of your return items before sending back to us.

We do not accept returns for clearance products and our warranty does not apply to those.

When faulty, we will always try to repair the products and send the same product back to you. If repair is not possible then we will provide a replacement or a refund. It may take up to 7 days to inspect the product and come to a conclusion.

If the product received is believed to be non-faulty after testing, we reserve the right to send the items back to you.

ELECTRONICS WARRANTY
We provide a 90 day warranty for all electrical goods from the date of purchase. Our product warranty provides cover for mechanical and electrical breakdown but will be limited to 90 days and will not cover cosmetic damage, general wear or accidental / liquid damage.

If there is any visible outer damage or signs of dropping, then your warranty will be voided for those products.

If your product has exceeded our 90-day warranty, we would advise you or your customer to contact the manufacturer directly as most electrical products come with a 1-year manufacturer warranty.

REFUNDING PAYMENTS
For instances in which we prove a refund for a faulty, returned or missing item, our first option would be to provide you with a gift voucher that can be redeemed online with your next order. Alternatively, we can provide a refund back to the original payment account. However, this can take up to 5 working days to deposit.

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